neur0tide
Support
Help with Focus, Unwind, and neur0tide Pro.
Start simply
Connect stereo headphones, keep the volume comfortable, choose Focus for work or study or Unwind for evening wind-down, then choose a duration.
Do not use while driving or operating machinery. Stop if listening causes discomfort. Read the in-app safety guidance before your first session.
Structured sessions
Pro includes Classic (25 minutes work / 5 break, with a 20-minute break after four work blocks), Extended (52 / 17), and Deep (90 / 15). These are optional schedules, not scientifically guaranteed optimal intervals.
Audio fades out for silent breaks. A gentle cue marks transitions. Tap Ready when you want to start the next work block; it does not restart automatically.
Trial and permanent Pro access
Try Pro for seven days. There is no automatic charge when the trial ends; basic Focus and Unwind sessions remain free. Buy the permanent Pro unlock in the app if you want to keep structured sessions. Check the purchase screen for the current local price.
Already purchased? Use Restore Purchases in the app with the Apple Account used for the original purchase. Purchasing and restoring need an internet connection. If a purchase is pending, wait for Apple's approval before trying again.
For billing or refund requests, use Apple's purchase support. For access problems, contact us with your app version and a description—never payment-card details.
Playback and privacy
No sound? Check headphone connection and volume. Audio may pause when headphones disconnect or another app interrupts it. Reconnect and resume when ready.
Offline? Audio is generated on your device without streaming. Apple purchase and restore operations need connectivity.
Data? Session data stays local; Apple handles purchases. See our Privacy Policy.
Contact
Include your iOS version, neur0tide version, and the steps that led to the issue. Screenshots are helpful if they contain no private information.